Spotlight on HR series:
A Conversation With Lindsey DiCello, Tech Recruiter and Customer Success at humanpredictions
We’re putting together a series of articles with innovative and interesting human resource professionals. This is an opportunity to learn from other HR managers and exchange best practices, advice, and general experience. If you’d like to participate in this series and gain exposure to relevant networks, we’d love to hear from you! Send an email to firstname.lastname@example.org.
Tell us about your work experience in HR.
I started working as an Executive Assistant for John Hundrieser, a co-founder of humanpredictions.io, a tech sourcing platform. As the company grew, I took on managing accounts where I supported the users and educated them on the tool (lots of sourcing and boolean knowledge was gained here! Have you heard of the concept see, do, teach?). Because the majority of the folks I interacted with were either recruiters themselves, or hiring managers, I began learning the industry one conversation at a time. With the guidance and education from both of my co-founders, I began navigating the tech world.
We brought on a few RPO model clients and my responsibility was sourcing and outreach. After a few successful go-arounds with that, I added phone screens to my list of skills! This was a huge win, especially for someone who suffered from extreme anxiety when it came to making phone calls (insert Millenial joke here lol).
Now, I focus more on Customer Success, where I take the lessons and successes I’ve learned and share them with our users. I juggle a handful of roles I support on a contingent basis – and I owe a lot of my success to using humanpredictions where I sourced and identified the key talent I wanted to connect with. At this point in time, I’m interested in creating long-lasting partnerships with not only my clients but my candidates. I feel as though recruiters are coached to be transactional but I believe when you work with people you enjoy being around, everything else falls into place.
What are the unique talents you bring to the field?
The unique talents I bring to the field range from empathy to yoga poses that help you sit in a desk all day! Because we spend so much of our time at work, it’s really important to understand what your candidate is looking for and not just what skills they have. What motivates them? How do they spend their time outside of work? It also never hurts to recommend some stretches to help with neck pain 🙂
Share your biggest success story in HR so far.
I was working with a candidate who had two offers from two great companies, but a personal dilemma on which to accept. We were in contact throughout the process, but neither offer was from companies I was working with. However, because we had built up a working relationship they wanted my advice and I had an ear to lend. A week after we talked about the pros and cons of each offer, they called to share their excitement for the role they ultimately ended up accepting! Even though I had no skin in the game, it was a really nice feeling that they trusted me and I could offer support.
What is the best advice you’ve received during your career path, and from whom?
“If you wouldn’t say it out loud, why would you say it in an email?” – Mike “Batman” Cohen
What’s your favorite HR tech tool?
Humanpredictions.io & trinsly. These are my secret tools! Because I focus solely on technical roles, humanpredictions helps me identify key talent and focus on who I should connect with because they predict when folks are more likely to respond about a job opportunity. Trinsly gives me the ability to scale my custom outreach – I save so much time automating my followups and using the data from humanpredictions to tailor personal messages.
As an HR professional, how do you handle recruiting to achieve the best results?
I handle recruiting the same way I handle my yoga schedule – I time block. Because we’re in the business of people, we have to be mindful of how we spend our time and what kind of headspace we’re in. Does anyone want to talk to a crabby person, let alone a recruiter trying to get you to leave your job? Not a chance! I believe treating people how they want to be treated is the way to achieve the best results in recruiting. Keep things simple, keep them human.
What do you hope to achieve in 2020?
In 2020, I hope to achieve more autonomy. Juggling different clients, candidates, users, etc. I have to be diligent with my time. I have accomplished a lot in 2019, and I’m excited to see what I’ll accomplish in 2020 applying the skills and lessons I’ve learned in the months ahead!
To get in touch with Lindsey visit her Linkedin page.
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